Product Issues


No Exchange Policy

Zazzy Bandz does not offer an exchange program. You may return your eligible item(s) for a refund (minus shipping) within 30 days of purchase. For more information see DOMESTIC RETURNS / INTERNATIONAL RETURNS. 

DOMESTIC RETURNS (within the U.S)

We offer a 30-Day Money-Back Guarantee, giving you time to try out your new products.  If you need to return your item(s) for any reason within 30 days of purchase, we are happy to provide you with a full refund (minus shipping).

Return Shipping Address:
 Zazzy Bandz
 c/o J. Purkey
7408 Bellingham Dr.
Knoxville, Tennessee 37919

*You are responsible for packaging and shipping costs when returning your item. 
 
**You must have package tracking for your protection. We cannot and will not accept responsibility for a package that does not arrive. 
 

PLEASE READ: ALL SALES ARE FINAL for any items purchased at 20% OFF or more. NO EXCEPTIONS. 30-Day Money-Back Guarantee DOES NOT apply to items purchased at deep discounts (i.e. > than 20%).

Please note your refund will NOT be processed until the item(s) have been received by us. To be eligible for a return and refund, items must be in their original purchased condition and include all product documentation.

Refunds (if applicable)
We will email after receiving and inspecting the returned item, notifying you of the approval or rejection of your refund request.
If approved, the refund will be processed and credit applied to your original method of payment within 14 days, usually, it is processed quickly upon receipt of the item(s).
 
Late or missing refunds (if applicable)
If you have not received a refund credit within 2-3 weeks, please check your bank account or credit card company, as it may take some time before it is officially posted, and processing times vary.  If you completed the above steps and still have not received your refund, please contact us here.
 
Return of Sale items (if applicable)
Your verified purchase price (retail, wholesale, or discounted) will be refunded plus any tax as applicable. 
 
PRIZE Award
During a promotional, the winner of a Zazzy Bandz or a gift card cannot redeem the prize for cash.  There is NO CASH VALUE attached to a promotional prize given as an award from Zazzy Bandz.
 
Damaged Goods Upon Receipt
It is outside our control what happens during shipping and delivery, however, should your merchandise be defective and/or damaged upon receipt, you must immediately take a photo to document the damaged /defective merchandise. The photos MUST include the stamped date from your camera (or smartphone), otherwise, we cannot accept responsibility for refund or replacement.  With the dated photo documentation, at our discretion, we will replace it with equivalent merchandise or refund your purchase price.  You must notify us here within 48 hours of receipt of the defective merchandise including the dated photo and a description of the problem.  Please do NOT return your item until you have communicated with us.
 
Missing Items Claim 
Claims for missing items must be received within two business days of receipt of merchandise. 
 
Gift Returns/Refunds
If an item was marked as a gift when purchased and shipped directly to you, you are eligible for a credit only for the price paid for the merchandise (and tax, if applicable).  For returned “gift” items, a gift certificate will be emailed (or mailed) to you.  The certificate will be valued ONLY for the price of the product paid at the time of purchase.  It does not include shipping costs. Contact us for special situations.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund (if applicable) to the gift giver. I.e.  Refunds are processed only to the credit card account used for the purchase.  
INTERNATIONAL RETURNS

We offer a 30-Day Money-Back Guarantee, giving you time to try out your new products.  If you need to return your item(s) for any reason within 30 days of purchase, we are happy to provide you with a full refund (minus shipping).

Return Shipping Address
To return your product, mail to:
 
 c/o J Purkey
7408 Bellingham Dr.
Knoxville, Tennessee 37919 USA

*You are responsible for all packaging and shipping costs when returning your item. 
 
**You must have package tracking for your protection. We cannot and will not accept responsibility for a package that does not arrive. 

 

Returned merchandise will be refunded for the amount of purchase price at the exchange rate at the time of the return. We accept no responsibility for customs, VAT, or similar charges your country imposed at the time of your initial delivery.

PLEASE READ: ALL SALES ARE FINAL for any items purchased at 20% OFF or more. NO EXCEPTIONS. 30-Day Money-Back Guarantee DOES NOT apply to items purchased at deep discounts (i.e. > than 20%).

Please note your refund will NOT be processed until the item(s) have been received by us. To be eligible for a return and refund, items must be in their original purchased condition and include all product documentation.

 

Refunds (if applicable)
We will email after receiving and inspecting the returned item, notifying you of the approval or rejection of your refund request.
If you are approved, the refund will be processed and a credit applied to your original method of payment within 14 days, usually it is processed quickly upon receipt of the item(s).

Late or missing refunds (if applicable)
If you have not received a refund credit within 2-3 weeks, please check your bank account or credit card company, as it may take some time before it is officially posted, and processing times vary. 
If you completed the above steps and still have not received your refund, please contact us at here. 

PRIZE Award
During a promotional, the winner of a Zazzy Bandz or a gift card cannot redeem the prize for cash.  There is NO CASH VALUE attached to a promotional prize given as an award from Zazzy Bandz.

Damaged Goods Upon Receipt
It is outside our control what happens during shipping and delivery, however, should your merchandise be defective and/or damaged upon receipt, you must immediately take a photo to document the damaged /defective merchandise. The photos MUST include the stamped date from your camera (or smartphone), otherwise, we cannot accept responsibility for refund or replacement.  With the dated photo documentation, at our discretion, we will replace it with equivalent merchandise or refund your purchase price.  You must notify us here 48 hours of receipt of the defective merchandise including the dated photo and a description of the problem.  Please do NOT return your item until you have communicated with us.

Missing Items Claim

Claims for missing items must be received within two business days of receipt of merchandise. 

Gift Returns/Refunds

If an item was marked as a gift when purchased and shipped directly to you, you are eligible for a credit only for the price paid for the merchandise (and tax, if applicable).  For returned “gift” items, a gift certificate will be emailed (or mailed) to you.  The certificate will be valued ONLY for the price of the product paid at the time of purchase.  It does not include shipping costs. Contact us for special situations.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund (if applicable) to the gift giver. I.e.  Refunds are processed only to the credit card account used for the purchase.  

Shipping

Can I change my order after I place it?
Our small but mighty team processes orders for shipping as quickly as possible.
 
Generally, we are unable to adjust orders prior to shipping. However, we'd love to try and assist you. Please contact us here.
 

Wrong/Missing Items

My package is missing, What should I do?
Uh Oh! Orders received are processed and shipped in a timely manner from our distribution center in Knoxville, TN.
 
Delays and shipping errors beyond our control can happen. Please check your email for tracking information. On the tracking page, click "Contact Courier" where you can check the shipping status.
 
We do not require a signature upon delivery and are not responsible for your order once it is delivered to the address provided.
 
For additional assistance click here. 
My order has wrong/missing items, What should I do?

Sorry about that! Please contact us here with your order information and a photo of the wrong item and/or description of the missing item. Our amazing Zazzy Bandz Customer Care Team will work with you to make things right! 

My order is damaged, What should I do?

Oops! Please contact us here with your order information and a photo of the damaged item. Our amazing Zazzy Bandz Customer Care Team will work with you to make things right! 

Color Variants

We do our best to display the colors and images of our products accurately on the website. However, we can't guarantee that your computer monitor's display will be accurate and depict the same colors. 

Each Wrapped Zazzy Bandz is hand-wrapped with love by A Hand Up For Women in Knoxville, TN 💗